Customer Success Manager

Client Relationship Management:

• Build and maintain strong relationships with a high volume of small-spend accounts.
• Identify client pain points and provide effective solutions to foster growth.
• Recognize and capitalize on opportunities for revenue generation through client engagement.

Customer Advocacy:

• Serve as the voice of the customer by collecting and sharing product feedback.
• Coordinate with internal teams to ensure timely and effective responses to client requests.
• Drive the adoption of platform features to enhance customer experience and retention.

Risk Management & Growth:

• Proactively identify and flag risks that could lead to customer churn.
• Focus on providing a high-quality experience to customers on a day-to-day basis.
• Be a motivated self-starter with a growth mentality, thriving in fast-paced environments.