Source Job

You’ll create seamless, high-quality experiences for clients and their families. You'll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care.

Honor Technology’s mission is to change the way society cares for older adults.

The Customer Success Manager addresses operational and service management issues. This role is also a subject matter expert in CCC products. Responsibilities include developing operational scorecards and monitoring account service plans.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar insurance economy.

Serve as the primary client advocate, building strong cross-functional relationships. Lead and execute day-to-day program operations, including client touchpoint preparation and presentation. Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.

The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.

Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.

The Project Services Manager leads and oversees energy management projects. They will be responsible for planning, executing, and monitoring energy initiatives. Acts as a key client liaison, ensuring successful project delivery and customer satisfaction.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

As an Operations Project Manager, you will work closely with member care leaders to research and resolve operational issues and will take on project management for medium/large-scale projects. The right candidate is curious, a quick-learner, can work both independently and as a part of a team, has a passion for solving problems, and is comfortable utilizing project management methodologies. An ideal candidate is dedicated to providing world-class customer service and has a drive to improve healthcare and health outcomes.

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation and is on a mission to raise the standard of healthcare for everyone.

• Lead a team of operations experts that support the Customer Launch teams.
• Drive the planning of and owning specific strategic initiatives, programs, and projects.
• Optimize the Customer Launch team’s tech stack.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.

• Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
• Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
• Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.

CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

Act as the main point of contact for customers, addressing intricate challenges and guaranteeing their success by thoroughly understanding their technical and business needs. Engage with technical stakeholders to ensure product capabilities align with customer requirements. Facilitate delivery for major enterprise clients, overseeing discovery, UAT support, and go-live procedures.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them.

• Work directly with clients to ensure success.
• Manage client-related activities of critical importance to the long-term relationship with the client.
• Maximize client’s product and service satisfaction to retain the client base.

Informa connects customers to information and people that help them know more, do more and be more, running around 800 events each year.

• Act as the primary owner for national-scale residential solar financiers and O&M providers.
• Lead, mentor, and scale the Residential Client Success Management (CSM) team.
• Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees.

Omnidian, Inc. is a fast-growing tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. With passionate teams and innovative technology, they are building a more sustainable future and creating an amazing customer experience.

The Client Success Manager is responsible for overseeing a subset of SMB and mid-market clients. This role provides strategic and tactical guidance, while adhering to defined client engagement standards. Act as the Resultant expert – ensuring client technology roadmaps are built and followed.

Resultant is an outcomes-focused consulting firm helping clients make technology a strategic asset and use data to guide better decisions.

The Account Manager engages the client, bids effectively, and efficiently to win our share of RFPs. The Account Manager role involves achieving targets for revenue, profitability and sale growth by developing strong client relationships. This role also consults with clients on sample design and business issues and knows when to elevate issues for resolution.

Ekas Market Research is a leading provider of data-collection services for the pharmaceutical and healthcare industry based in Australia.

• Be the strategic liaison for clients and McFadyen Digital.
• Shape and execute our client partnership vision and influence revenue.
• Collaborate with the senior executive team and cross-functional stakeholders to achieve goals.

McFadyen Digital is a leading global ecommerce advisor and implementor. During their 37 years in business, they’ve digitally enabled over 300 enterprise clients, including 10% of the Fortune 500. For many years they have been certified as a “Great Place to Work” which is attributed to their great team of several hundred employees.

Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.

• Manage a portfolio of concurrent projects, overseeing all project deliverables.
• Collaborate with Sales, Engineering, Support, and Customer Success Managers to guarantee a smooth customer experience.
• Drive continuous improvement by enhancing project management and delivery operations processes.

Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads.

Provides strategic direction for sold client business regarding product and marketplace issues. Provides support and direction to program implementation staff (client services team). Actively participate in preparation for new business pitches and oversee Client Services resource allocation as new business is awarded.

Precision AQ – Market Access Marketing, the top payer marketing agency, supports global pharmaceutical and life sciences clients in the achievement of commercial excellence.