Director of Client Success, Residential Markets

Executive Relationship Strategy:

• Act as the primary owner for national-scale residential solar financiers and O&M providers.
• Influence key decision-makers to ensure long-term retention and partnership health.

Team Leadership & Development:

• Lead, mentor, and scale the Residential Client Success Management (CSM) team.
• Foster a culture of high performance, guiding the team from tactical support to strategic account management.

Portfolio Performance & Financial Yield:

• Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees.
• Accountable for the narrative regarding yield expectations, SLAs, and technical uptime.

Commercial Growth:

• Identify and execute opportunities for service expansion and upsell within existing major accounts.
• Turning service delivery into revenue growth.