Job Description
Project Management:
- Follow project management best practices to lead medium/large-scale projects
- Lead process-development and problem-solving with external vendors and carriers
- Provide subject matter expertise on Care Team roles and functions
Client Launches:
- Lead the Member Care workstream for client launches, collaborating with Member Care leadership, Training, Quality, Knowledge Enablement and CaPS
- Ensure Member Care has the tools, systems and processes in place and documented to meet the service delivery models of new clients and clients launching new products/services
- Engage appropriate resources from Member Care to ensure successful launches, including but not limited to Training, Knowledge Enablement and Workforce Planning
Issue Resolution:
- Own or identify owner to drive major issue resolution during launches or projects
- Represent Member Care in cultivating strong and healthy relationships with clients, insurance carriers and consultants
- Curious nature to dig in and understand root causes of problems
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation and is on a mission to raise the standard of healthcare for everyone.