Source Job

• Design Master Journey Blueprints, define customer needs, map journey logic, and set experimentation hypotheses for all new and evergreen lifecycle programs.
• Drive Experimentation & Causal Analysis, partner with Growth Data Scientists and Analysts to design rigorous test methodologies with clear hypotheses and success metrics.
• Refine System Logic & Orchestration, collaborate with Orchestration Managers, System Specialists, and MarTech Analysts to optimize automation systems.

Life360's mission is to keep people close to the ones they love through their mobile app and Tile tracking devices. Life360 has more than 500 remote-first employees and delivers peace of mind and enhances everyday family life.

Lead the LAC Client Success Team by hiring, mentoring, and managing Client Success Managers. Drive Client Outcomes & Product Adoption, ensuring clients onboard effectively and adopt Pismo’s solutions. Champion Client Advocacy by building strong executive relationships and promoting client success stories.

Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build solutions.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Collaborate with leaders to define metrics and targets for TTP, churn, and NPS.
• Lead cross-functional initiatives to improve activation, retention, and sentiment.
• Develop a deep understanding of customer journeys and conduct root-cause analysis on churn and NPS drivers.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence.

• Lead and manage a team of CRM strategists, overseeing the development of CRM strategy for clients.
• Deliver strategic responses to client briefs and translate recommendations into actionable plans.
• Conduct strategy sessions based on lifecycle stages, best practices, and key principles.

Massive Rocket is a high-growth Braze & Snowflake agency that connects digital marketing teams with product and engineering units. Founded 5 years ago, they aspire to reach $100M in revenue, delivering human experiences at scale, leveraging the latest technologies.

Lead the delivery and growth of our customer experience. Build the end-to-end product vision and roadmap for the whole customer experience. Partner with Marketing and Growth teams to develop go-to-market plans that attract users.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Design and operationalize a scalable, data-informed Customer Success strategy.
• Lead the Customer Success Management and Renewals teams.
• Drive improvements in product adoption, utilization, and customer satisfaction.

At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.

Shape communication with patients and advocates throughout their journey. Refine lifecycle programs and scale operational excellence across channels. Collaborate with teams to improve patient satisfaction.

Solace is a Series B startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and SignalFire.

• Identify business goals and translate them into effective CRM marketing strategy and roadmap.
• Manage a team of CRM marketing managers, helping to prioritize work and ensuring successful outcomes.
• Use data to drive decisions around campaign optimization and performance targets.

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer.

• Lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients.
• Collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders.
• Influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

Shape Oura’s direct-to-consumer growth strategy across channels, geographies, and product lines. Partner with analytics and data teams to deeply understand consumer behavior and purchasing patterns. Translate strategic objectives into clear programs and actions, working cross-functionally to ensure alignment and execution across marketing, product, and operations.

Our mission at Oura is to empower every person to own their inner potential by providing daily insights and practical steps to inspire healthy lifestyles.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

• Own the strategy, roadmap, and execution for retention-related experiences.
• Define, measure, and track key retention metrics (LTV, repeat purchase rate, subscriber churn, pause frequency).
• Partner closely with Lifecycle Marketing to ensure product surfaces effectively support automated lifecycle triggers and behavioural segmentation.

Who Gives A Crap is an eco-friendly household essentials business that donates 50% of its profits to help everyone gain access to clean water and a toilet. With over 250 people across Australia, the UK, the Philippines, China, and the US, they have a strong culture of trust and aim to make the biggest possible impact for people and the planet.

• Driving business growth by developing new client relationships and nurturing existing accounts.
• Designing tailored solutions, proposals, and pricing strategies that meet client needs.
• Managing the full client lifecycle, ensuring seamless delivery and value creation.

This position is posted by Jobgether on behalf of a partner company.

Cultivate high-level relationships and act as trusted advisor for restaurant groups/Strategic Accounts. Lead client retention efforts and overcome strategic objections. Meet and exceed assigned monthly and quarterly retention and revenue goals.

OpenTable, part of Booking Holdings, Inc., is an industry leader helping restaurants thrive with technology that empowers them to focus on their team, guests, and bottom line.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

Responsible for driving CRM business development initiatives that help ServiceNow’s Global Partners embed ServiceNow’s CRM technology into their go-to-market motions and customer transformation strategies. Focuses on partner penetration and enablement at a global scale, ensuring CRM transformation is incorporated into partners’ reference architectures and business strategies. Identify and activate partners capable of delivering measurable impact through CRM-led transformation and building joint pipeline.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Drive adoption of Lyric’s platform across users, teams, and business processes.
• Lead quarterly business reviews, success planning sessions, and ongoing governance meetings.
• Act as a strategic advisor to customers, with depth in modeling, planning, or AI use cases.

Lyric is an enterprise AI platform built specifically for supply chains, offering out-of-the-box AI solutions and a platform-first approach.