Voice Support Specialist

In this role, you will:

• Answer inbound Voice calls with friendly, professional service, driving quick, accurate resolutions.
• Clarify client goals, provide education on Kraken products and services, and guide funding, trading, and other account activities.
• Test new products and features to develop expertise that resolves issues end-to-end.

Additionally, you'll:

• Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels.
• Take ownership to continuously optimize your performance and ability to add value to Kraken.
• Participate in growth-focused special projects that drive the client experience.

This position requires:

• An outgoing and empathetic personality, thriving when helping others.
• Fluency in English, while proficiency in Spanish, French, German, or other languages is a plus.
• Flexibility for rotational shifts, including weekends.