Source Job

• Answer inbound Voice calls with friendly, professional service and drive quick, accurate resolutions.
• Clarify client goals, provide education on Kraken products/services, and guide funding, trading, and other account activities.
• Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom.

Provide answers to customers queries through website and live chat related to Tamara’s services. Deliver exceptional customer service through accurate information and tailored solutions. Solve customer issues and find solutions quickly, even in a fast-paced environment.

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true.

• Establishing effective communication with clients
• Helping clients understand the platform and supporting them throughout the process of making a deposit
• Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They offer a proprietary trading platform and integration with MetaTrader 5 (MT5) to provide its clients with a robust and versatile trading experience.

Soumettre les problèmes entièrement documentés des clients dans un système de gestion des tickets. Analyser les symptômes, déterminer l'urgence et, si possible, fournir une solution au problème. Transmettre un incident au groupe de soutien de niveau II approprié lorsque la résolution au premier appel n'est pas possible, et gérer l'incident tout au long de son cycle de vie.

Long View is one of North America’s most dynamic IT providers with a culture that allows their people to live life to its fullest.

• Assist customers across multiple channels to deliver a consistent and positive experience.
• Resolve inquiries and issues promptly, taking ownership until resolution.
• Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

• Providing Email support for our clients.
• Answering to ,,How to” and ,,FAQ” questions.
• Assisting with account and payment-based questions and problems.

Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.

• Drive adoption of communication APIs and foster strong customer relationships.
• Develop success plans and align API solutions to drive business value.
• Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities.

• Own user interactions through various support channels.
• Master trading platforms and internal tools.
• Troubleshoot inquiries and educate traders.

Topstep is an engaging working environment which ranges from fully remote to hybrid fostering a culture of collaboration with cameras on during meetings.

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.

• Respond to customer issues independently following a standard protocol.
• Resolve moderate technical hardware and software issues from customer contacts.
• Proactively assist customers to avoid or reduce problem occurrence.

DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.

• Serve as the main point of contact for customer inquiries via email, chat, and phone
• Support customer onboarding and product adoption
• Resolve customer issues and escalate complex cases when needed

They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.

• Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
• Coordinate exchanges with cross-functional teams.
• Manage a portfolio of clients in France, Europe & USA, including key accounts.

Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.

• Respond to customer inquiries via various channels with accurate information.
• Troubleshoot technical issues and guide customers through solutions.
• Contribute to the development of Customer Success materials and onboard new clients.

Tali is tackling healthcare’s administrative burden with an AI-powered medical scribe, serving thousands of clinicians across Canada and the US.

The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.

Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.

• Review agent-caller conversation transcripts.
• Evaluate and label entity types according to Task Guidelines.
• Complete tasks accurately and consistently.

• Purchase materials from vendors (Amazon, Home Depot, Lowe’s, etc.).
• Work closely with project managers to track tasks and requirements.
• Connect with vendors/subcontractors to follow up on project status.

Wing is redefining the future of work for companies worldwide and aims to be the one-stop shop for companies looking to build world-class teams and place their operations on autopilot. The company fosters an inclusive culture with opportunities for career growth in a fun, supportive environment.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.

The role primarily involves assisting users with Clair, acting as the first line of support via phone, text, and email. You will become a product expert, deeply understanding Clair's signup process and wage advance products. You will work with a team invested in the users and mission.

At Clair, they are on a mission to create financial freedom for America's workers by giving them a digital banking platform.

As a Customer Support Operator, you will play a crucial role in supporting customer inquiries. Answer customer inquiries via various channels. Provide accurate information about the products of the company.

Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele.