Job Description
The Customer Care Advisor will:
- Answer inbound Emails and respond to live chats efficiently.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
Responsibilities also include:
- Reviewing customer accounts and transactions to resolve issues.
- Giving detailed explanations of services.
- Meeting support metrics while providing excellent customer service.
To succeed in this role, you need to show:
- Previous customer service experience.
- Native Arabic and Fluency in English.
- Ability to handle customers’ issues and solve problems quickly
About Tamara
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true.