Job Description
Responsibilities:
- Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
- Respond to incoming user inquiries, complaints, feedback, and reports
- Follow operational processes and procedures to address issues and maintain positive user support experience
Requirements:
- 1-2 years' experience in community or user support.
- Must have experience with Zendesk
- Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
About WEBTOON Entertainment
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.