Own user interactions through various support channels.
Master trading platforms and internal tools.
Troubleshoot inquiries and educate traders.
Topstep is an engaging working environment which ranges from fully remote to hybrid fostering a culture of collaboration with cameras on during meetings.
Answer inbound Voice calls with friendly, professional service and drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products/services, and guide funding, trading, and other account activities.
Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom.
Helping clients understand the platform and supporting them throughout the process of making a deposit
Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)
PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. They offer a proprietary trading platform and integration with MetaTrader 5 (MT5) to provide its clients with a robust and versatile trading experience.