Source Job

Europe

  • Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
  • Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
  • Proactively investigate customer issues using internal tools and processes.

German English Customer Service Communication Problem Solving

17 jobs similar to Complaints Specialist (German)

Jobs ranked by similarity.

Global

  • Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
  • Respond to potential customers via chat, email, direct messages, and app store review sections.
  • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.

BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. The company is fast-growing and embraces diversity and inclusivity, creating opportunities for brands and communities to speak.

Europe

  • First point of contact for clinical staff and stakeholders.
  • Triage requests and provide direct resolution for common issues.
  • Log cases accurately in ServiceNow and provide user support.

Alphanumeric provides customer service support for healthcare and life sciences companies. They are hiring a remote Customer Service Agent in Poland.

Hungary

Superior customer communication in German and English. Consulting expertise and the ability to present Cloud Billing in customer meetings. Hands-on mentality in the field of data preparation and data analysis.

As Hungary’s most attractive employer in 2025, Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group providing IT and telecommunications services.

Europe

  • Respond to customer enquiries via email and phone.
  • Handle customer complaints and collect feedback.
  • Contribute suggestions for improvement.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.

$40,000–$50,000/yr
US Unlimited PTO

Respond to customer inquiries across various channels including social media, email, phone, text, and live chat. Moderate the Facebook Group and other brand communities. Identify emerging topics across social channels and translate them into actionable insights.

Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist and delivers healthy groceries, easy recipes, and essential supplements.

UK

Resolve concerns with empathy, efficiency, and professionalism. Instrumental in safeguarding reputation and enhancing service standards. Help shape improvements across operations, ensuring expectations are exceeded.

PortmanDentex is a leading dental group where your skills and ambitions make a real difference; they support over 370 practices across the UK and Ireland.

Saudi Arabia

Provide answers to customers queries through website and live chat related to Tamara’s services. Deliver exceptional customer service through accurate information and tailored solutions. Solve customer issues and find solutions quickly, even in a fast-paced environment.

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true.

US

Partner with Spanish pros and customers by listening to their needs and providing the best solutions. Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users. Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills.

Thumbtack helps millions of people confidently care for their homes and is the one app you need to take care of and improve your home.

England 6w PTO

  • You will ensure the smooth daily operation of our services by providing telephone and email support
  • You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
  • You will care for customer satisfaction and making sure that issues are resolved

Via is using technology to transform transportation around the world, aiming to reduce humanity’s collective environmental footprint. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.

Hungary

Responsible for overall planning, implementation, controlling and risk management of strategic software development and integration projects in German public transport systems. End-to-end responsibility for the solution in close collaboration with the relevant departments of delivery and the customer suppliers. Management of (agile) projects in the field of public transport in a national and international context in the area of software/solution development and rollout.

As Hungary’s most attractive employer in 2025, Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group providing IT and telecommunications services.

Spain

  • Act as the interface between customers and chauffeurs.
  • Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary.
  • Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic.

SIXT is a leading global mobility service provider with a turnover of 4.00 billion euros and approximately 9,000 employees worldwide.

Europe 6w PTO

  • Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
  • Build and maintain strong, long-term customer relationships based on trust and mutual success.
  • Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Europe

  • Accountable for managing contract fulfillment with focus on time, quality and cost.
  • Coordinate service delivery activities between the organizational units and supervise their work.
  • Manage financial and service reporting, along with the monthly billing procedure.

Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group and provides IT and telecommunications services with more than 5300 employees.

US Canada

  • Respond to customer inquiries via various channels with accurate information.
  • Troubleshoot technical issues and guide customers through solutions.
  • Contribute to the development of Customer Success materials and onboard new clients.

Tali is tackling healthcare’s administrative burden with an AI-powered medical scribe, serving thousands of clinicians across Canada and the US.

Singapore

  • Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Follow operational processes and procedures to address issues and maintain positive user support experience

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.

  • Communicating and interacting with consumers and businesses on consumer-related complaints.
  • Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP.
  • Maintaining Agency database and providing reports as needed.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

Europe

  • Aid in the recruitment of respondents in their local language.
  • Manage and control vendors, ensuring client expectations are exceeded.
  • Check deliverables from vendors and negotiate costs with freelancers.

M3 is a Japanese global leader that provides technological and research solutions to the healthcare industry, connecting with over 5.8 million physicians globally.