Resolve concerns with empathy, efficiency, and professionalism. Instrumental in safeguarding reputation and enhancing service standards. Help shape improvements across operations, ensuring expectations are exceeded.
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- Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
- Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
- Proactively investigate customer issues using internal tools and processes.
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide.
- Respond to emails and live chats, aiming for 200 tickets a day.
- Learn and become an expert in resolving user issues.
- Escalate issues reported by customers and create Jira tickets for resolutions.
Brigit is a holistic financial health company helping everyday Americans build a brighter financial future.
- Assist with client communications, itinerary updates, and travel issue resolution.
- Respond to client inquiries and resolve travel issues in real time.
- Communicate with airlines, hotels, and tour providers to make changes.
Destination Knot is hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution.
Handle customer enquiries professionally and with care. Identify vulnerable customers and provide additional support. Handle escalated customer queries with empathy and integrity.
Capita is a leading provider of business process services, driven by data, technology and people that transforms connections between businesses and customers.
- Respond to customer inquiries via various channels with accurate information.
- Troubleshoot technical issues and guide customers through solutions.
- Contribute to the development of Customer Success materials and onboard new clients.
Tali is tackling healthcare’s administrative burden with an AI-powered medical scribe, serving thousands of clinicians across Canada and the US.
- Serve as the main point of contact for customer inquiries via email, chat, and phone
- Support customer onboarding and product adoption
- Resolve customer issues and escalate complex cases when needed
They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.
- Provide world-class support experience to global customers.
- Assist customers in using the product effectively and resolving issues.
- Identify, document, and track bugs and platform incidents.
PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.
Respond promptly to customer inquiries via phone, email, and chat platforms, assist with booking confirmations, travel changes, and general service questions, and resolve customer concerns with professionalism and efficiency.
Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.
Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
- Provide administrative support across client-facing operations.
- Manage inbound and outbound communications and update CRM systems.
- Maintain regulatory compliance and support cross-department efforts.
Sentry Credit is a company specializing in collections operations.
- Help patients understand provider instructions.
- Ensure orders and documentation are accurate.
- Route clinical questions to providers appropriately.
LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
- Provide customer service and support via email, live chat, and phone.
- Assist customers with the Bloomerang software and ensure proper utilization.
- Develop and deliver training webinars to customers and internal employees.
Bloomerang champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose.
- Align with internal teams on customers' business priorities and strategies.
- Utilize a data-driven approach to adapt customer success plans and timelines.
- Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Answer high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services. Act as primary point of contact for patients via phone, email and chat systems. Convert calls to scheduled appointments for CHOICE clinics.
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
Act as customer service liaison for the Occupational Medicine Team, managing all contacts through multiple channels. Resolve customer problems by clarifying their complaint, determining the cause of the problem, and providing appropriate solutions. Provide daily support to the sales team by assisting employer accounts’ requests.
CityMD is a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
- Handle inbound and outbound calls, conduct surveys, and gather feedback.
- Ensure customer satisfaction and help clients improve their business strategies.
- Collect and record accurate data from each call to provide detailed reports.
Kestell Company REALTORS is seeking a highly motivated and customer-centric individual to join their growing team as a Remote Call Center Agent.
- Provide daily benefits support to the Olo team by addressing inquiries and escalations.
- Maintain benefits programs and recommend process improvements as the business scales.
- Participate in the annual open enrollment process, including planning, system modifications, and employee education.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences.
Looking for someone driven to deliver exceptional client experiences. Responsibilities include building and maintaining strong client relationships. Also responsible for ensuring the timely and successful delivery of our solutions according to client needs.
INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.
The Benefits Analyst supports the consulting delivery team in achieving exceptional customer results and satisfaction. Responsibilities include creating customer deliverables, managing insurance carrier implementation, and supporting process improvement initiatives. The ideal candidate should possess exceptional analytical, communication, and relationship building skills.
Bennie is an employee benefits broker and platform that helps companies create a healthier workplace.