Job Description
Client Communication and Support:
- Respond promptly to client inquiries regarding existing or upcoming trips.
- Confirm itinerary details, send reminders, and provide valuable travel tips.
- Maintain meticulous client records within the CRM system.
Issue Resolution:
- Resolve travel-related issues such as delays, cancellations, and schedule changes in real-time.
- Communicate effectively with airlines, hotels, and tour providers to facilitate necessary changes.
- Ensure minimal disruption to client travel plans through efficient problem-solving.
Professional Development:
- Opportunity for growth into full-time travel advisor or team lead roles.
- Ongoing professional development opportunities to enhance skills and knowledge.
- Access to travel discounts for personal travel.
About Destination Knot
Destination Knot is hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution.