Source Job

Respond promptly to customer inquiries via phone, email, and chat platforms, assist with booking confirmations, travel changes, and general service questions, and resolve customer concerns with professionalism and efficiency.

Destination Knot is a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide.

Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

• Address and resolve the most common queries efficiently and effectively.
• Work towards achieving and exceeding the set Key Performance Indicators and Service Level Agreements to ensure timely and quality customer support.
• Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices.

Ruby Labs is a leading tech company that creates and operates innovative consumer products, offering a diverse range of opportunities across the health, education, and entertainment industries. Their innovative teams are driving the future of consumer-led products.

• Respond to emails and live chats, aiming for 200 tickets a day.
• Learn and become an expert in resolving user issues.
• Escalate issues reported by customers and create Jira tickets for resolutions.

Brigit is a holistic financial health company helping everyday Americans build a brighter financial future.

• Assist clients with planning support and coordination of booking details.
• Provide excellent customer service through email, phone and messaging.
• Maintain accurate client and booking notes within our systems.

Destination Knot is seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care.

• Support clients with hotel booking requests
• Provide timely, professional responses to inquiries
• Document interactions accurately

Destination Knot is hiring Customer Experience Associates to support clients booking hotels and travel accommodations. They focus on delivering excellent service while helping travelers plan stress-free stays.

• Helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems, whether it’s a billing query, a meter issue, or a complex energy conundrum and finding the best fix fast.
• Handling queries from start to finish, including complaints, making sure customers get the right help the first time.

Octopus Energy is a company focused on changing the energy industry to be better for customers and the planet.

• Serve as the main point of contact for customer inquiries via email, chat, and phone
• Support customer onboarding and product adoption
• Resolve customer issues and escalate complex cases when needed

They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.

• Assist existing and prospective clients.
• Provide outstanding service and product knowledge.
• Work with multiple clients throughout the day.

Our company has moved to 100% virtual, work-from-home positions.

• Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
• Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
• Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.

PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

• Provide exceptional guest experience.
• Perform basic troubleshooting skills.
• Utilize multi-tasking skills, with the ability to use several applications simultaneously.

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers.

• Support operations, project coordination, order processing, and customer communications.
• Respond to LinkedIn campaign inquiries and update CRM.
• Process customer and partner orders, track shipments, and schedule projects.

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets.

• Partner closely with Account Executives to understand customer goals.
• Develop a deep understanding of Remote's product offerings.
• Act as a trusted advisor, providing insightful recommendations.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. They have a future-focused work culture.

• Work 100% remotely from anywhere in the world.
• Attend quarterly company retreats to destinations like Mexico and Iceland.
• Grow your career at your own pace with support from the company.

Global Elite Empire provides a fully remote position with the ability to travel, giving you the freedom to explore the world.

The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.

• Build and maintain strong customer relationships, acting as the main point of contact.
• Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users and their businesses.
• Proactively prevent churn and manage renewals.

Karbon is the global leader in practice management software for growth-minded accounting firms. They provide a collaborative cloud platform that streamlines work and communication. They are well-funded, ranked #1 on G2, and have a fantastic team culture built on their values.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.