Handle customer enquiries professionally and with care. Identify vulnerable customers and provide additional support. Handle escalated customer queries with empathy and integrity.
Taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.
Helping people with addictions make account adjustments to aid their recovery.
Talking to people who mention suicide, and figure out the best way to help them.
Monzo is on a mission to make money work for everyone and waving goodbye to the complicated and confusing ways of traditional banking.
Serve as the main point of contact for customer inquiries via email, chat, and phone
Support customer onboarding and product adoption
Resolve customer issues and escalate complex cases when needed
They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.