Source Job

Overnight Vulnerable Customer Advisor

Monzo
$31,399–$37,595/yr
UK

  • Taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.
  • Helping people with addictions make account adjustments to aid their recovery.
  • Talking to people who mention suicide, and figure out the best way to help them.

Customer Service Empathy Communication Prioritization
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Customer Service Advisor

Capita
Europe 5w PTO

Handle customer enquiries professionally and with care. Identify vulnerable customers and provide additional support. Handle escalated customer queries with empathy and integrity.

Capita is a leading provider of business process services, driven by data, technology and people that transforms connections between businesses and customers.

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