Occupational Medicine Customer Service Coordinator

Customer Service Coordination:

• Serve as the initial point of contact for the Occupational Medicine Department.
• Manage all customer contacts through multiple channels.
• Triage calls and emails to appropriate team members, including Sales, Operations, and Billing.

Sales and Operations Support:

• Provide daily support to the sales team by assisting with employer account requests.
• Transmit exam results and forms, answering questions regarding services.
• Collaborate with Operations site staff to assist with employer needs and troubleshoot issues.

Account Management and Communication:

• Maintain relationships with employer accounts through ongoing communication.
• Track and maintain up-to-date account information and activities in Salesforce CRM.
• Log activity and maintain employer account information daily using CRM (Salesforce).