Job Description

Customer Support:

Respond to customer comments and questions via email, phone, SMS, live chat, and social media.
Meet daily resolution targets and SLA commitments.
Maintain and update Zendesk macros and Help Center FAQs.

Community Management:

Moderate the Facebook Group and other brand communities.
Review and approve posts, remove off-topic or harmful content.
Ensure conversations align with community guidelines.

Social Engagement:

Strengthen and grow our reputation on Reddit and Trustpilot.
Proactively engage with users and provide thoughtful responses.
Identify emerging topics across social channels.

Additional Responsibilities:

Support lifecycle messaging through Braze.
Lead quality control across brand voice and tone.
Assist with issue and shipping communications during high-impact moments.

About Hungryroot

Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist and delivers healthy groceries, easy recipes, and essential supplements.

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