Respond to customer inquiries across various channels including social media, email, phone, text, and live chat. Moderate the Facebook Group and other brand communities. Identify emerging topics across social channels and translate them into actionable insights.
Respond to inquiries across all communication channels, alongside community management team, while engaging our consumers in a captivating and authentic way.
Identify trends in community conversations and deliver unique consumer insights that will help us improve the Vital Farms consumer experience.
Help build a trusted brand by stewarding our community through many different types and tones of conversation.
Vital Farms is committed to fostering an inclusive and collaborative environment. They value every crew member and see this as one of their greatest strengths.
Engage with players, answer questions, and guide users to the right resources. Enforce rules consistently, detecting and responding to spam, harassment, and misinformation. Identify recurring questions and pain points, surfacing trends related to releases and feature launches.
Wand builds tools that help players have more fun in their favorite games through game customization and guidance.
Field inbound support requests through the Yondr hub support inbox. Process zero dollar orders and onboard partner schools getting complimentary access for the 25-26 school year. Document support tasks and complementary transactions in our internal CRM.
Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world, to encourage genuine connection and more.
Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
Respond to incoming user inquiries, complaints, feedback, and reports
Follow operational processes and procedures to address issues and maintain positive user support experience
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N.
Moderating and responding to comments across clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping their clients to bring their brand stories to life. ICUC is a fully remote company with a culture built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements.
Effectively manage and resolve customer complaints, adhering to service level agreements and Complaints policy.
Monitor and respond to customer reviews on platforms such as Trustpilot and social media.
Proactively investigate customer issues using internal tools and processes.
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide.