Community Moderator

Community Engagement:

• Be an active, helpful presence across Wand’s community platforms.
• Engage with players, answer questions, and guide users to the right resources.
• Collect feedback and amplify community needs internally.

Moderation:

• Keep channels constructive, safe, and aligned with community guidelines.
• Enforce rules consistently and detect and respond to unsafe behavior.
• De-escalate tense interactions with calm, respectful communication.

Trends & Insights:

• Identify recurring questions, pain points, sentiment shifts, and emerging topics.
• Surface trends tied to releases, outages, pricing changes, feature launches.
• Recommend improvements to FAQs and support documentation based on observations.