Source Job

• Perform mathematical computations and process payments.
• Provide customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

• Review and analyze business records, complaints, and agency operational data.
• Conduct database, online, and published material research for investigations.
• Prepare written reports summarizing research and review of licensee records.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

• Review and process applications in all DOHMH license applications and all relevant information.
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
• Check records for accuracy of information and for conformity with established policy and procedures.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.

• Perform clerical work including complex data processing functions and maintaining records.
• Provide customer service to licensing applicants in person and via phone.
• Monitor and provide training to other staff.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

Answer inbound calls with customer service framework communication. Assist with appointment scheduling, follow up on missed appointments, and confirmation calls. Triage calls to determine if it is a request, inquiry, complaint or grievance, to escalate, resolve and conduct service recovery.

New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations.

Resolve escalated customer service issues. Advocate with multiple internal departments for reasonable and satisfactory resolutions. Positively impact the owner's experience and start an exciting career.

GE Appliances, a Haier company, aims to make “good things, for life.” They are the fastest-growing appliance company in the U.S., powered by creators, thinkers and makers