Inbound Customer Service Agent – Consumer Relations (Remote)

Handling Customer Concerns:

• Take ownership in resolving escalated customer concerns.
• Follow up with customers using phone, email, or text to resolve appliance-related concerns.
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.

Collaboration and Coordination:

• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
• Complete consumer reviews for satisfaction before case closure.

Adherence to Standards:

• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
• Utilize multiple Windows-based programs and other internal applications.
• Communicate effectively in English, both written and verbal.