Source Job

• Perform mathematical computations and process payments.
• Provide customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

• Review and process applications in all DOHMH license applications and all relevant information.
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
• Check records for accuracy of information and for conformity with established policy and procedures.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.

• Prepare records for digitization, including minimal processing tasks, creating folder list registry for the digitization vendor, and compiling special instructions for fragile materials.
• Supervise staff, tracking and assigning tasks to ensure productivity and effectiveness, conducting training and providing guidance.
• Assist public facing units with inquiries and application processing.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. They license nearly 45,000 businesses and enforces consumer protection and workplace laws.

• Reviewing, maintaining, processing and updating files, applications, and other Department records
• Processing customer request for records and maintain Department records as required
• Performing data entry transactions which include Application Process in Building Department infrastructure Building Information Systems (BIS) and CRM Software (DOB NOW)

The Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the Building Code and Zoning Resolution. They aim to protect New Yorkers and foster a culture of safety.

• Review training materials and translate knowledge to customers to resolve technical and procedural inquiries.
• Participate in ongoing training activities to maintain knowledge for customer service operations.
• Answer customer inquiries via phone, help tickets, and email within required service levels.

The Department of Buildings ensures the safe and lawful use of over one million buildings and properties by enforcing the NYC Construction Codes, Zoning Resolution, and related regulations. They are committed to recruiting and retaining a diverse workforce and providing a harassment-free work environment.