Reviewing, maintaining, processing and updating files, applications, and other Department records
Processing customer request for records and maintain Department records as required
Performing data entry transactions which include Application Process in Building Department infrastructure Building Information Systems (BIS) and CRM Software (DOB NOW)
Review training materials and translate knowledge to customers to resolve technical and procedural inquiries.
Participate in ongoing training activities to maintain knowledge for customer service operations.
Answer customer inquiries via phone, help tickets, and email within required service levels.
The Department of Buildings ensures the safe and lawful use of over one million buildings and properties by enforcing the NYC Construction Codes, Zoning Resolution, and related regulations. They are committed to recruiting and retaining a diverse workforce and providing a harassment-free work environment.
Review and process applications in all DOHMH license applications and all relevant information.
Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Check records for accuracy of information and for conformity with established policy and procedures.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Review and analyze business records, complaints, and agency operational data.
Conduct database, online, and published material research for investigations.
Prepare written reports summarizing research and review of licensee records.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
Perform clerical work including complex data processing functions and maintaining records.
Provide customer service to licensing applicants in person and via phone.
Monitor and provide training to other staff.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.