Review and process applications in all DOHMH license applications and all relevant information.
Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Check records for accuracy of information and for conformity with established policy and procedures.
Perform mathematical computations and process payments.
Provide customer service to licensing applicants in person and via phone.
Assist applicants with outreach to other city agencies.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
Review training materials and translate knowledge to customers to resolve technical and procedural inquiries.
Participate in ongoing training activities to maintain knowledge for customer service operations.
Answer customer inquiries via phone, help tickets, and email within required service levels.
The Department of Buildings ensures the safe and lawful use of over one million buildings and properties by enforcing the NYC Construction Codes, Zoning Resolution, and related regulations. They are committed to recruiting and retaining a diverse workforce and providing a harassment-free work environment.
Perform clerical work including complex data processing functions and maintaining records.
Provide customer service to licensing applicants in person and via phone.
Monitor and provide training to other staff.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
Prepare records for digitization, including minimal processing tasks, creating folder list registry for the digitization vendor, and compiling special instructions for fragile materials.
Supervise staff, tracking and assigning tasks to ensure productivity and effectiveness, conducting training and providing guidance.
Assist public facing units with inquiries and application processing.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. They license nearly 45,000 businesses and enforces consumer protection and workplace laws.
Handle customer inquiries via phone, email, and chat with professionalism.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve customer complaints and issues.
TBS Investment & Management Company is dedicated to supporting their members' success by ensuring warehouses run smoothly. They foster a collaborative environment where individuals thrive on handling diverse tasks and solving challenges to enhance customer experiences.
Reviewing, maintaining, processing and updating files, applications, and other Department records
Processing customer request for records and maintain Department records as required
Performing data entry transactions which include Application Process in Building Department infrastructure Building Information Systems (BIS) and CRM Software (DOB NOW)
The Department of Buildings ensures the safe and lawful use of buildings and properties by enforcing the Building Code and Zoning Resolution. They aim to protect New Yorkers and foster a culture of safety.
Responsible for accurately and respectfully responding to inquiries from employees/members, providers and clients in a high volume call center.
Seamlessly navigate multiple system applications/screens and resources to accurately respond to inquiries.
Thoroughly and accurately document all inquiries and actions taken using applicable software applications.
Luminare Health helps clients and brokers design custom self-funded healthcare plans providing innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on their decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet our clients’ needs.
Communicating and interacting with consumers and businesses on consumer-related complaints.
Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP.
Maintaining Agency database and providing reports as needed.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
Review and analyze business records, complaints, and agency operational data.
Conduct database, online, and published material research for investigations.
Prepare written reports summarizing research and review of licensee records.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
Provide general medical office administrative support.
Answer telephone calls and take and route messages.
Interface with physicians and patients.
Stony Brook Surgical Associates, UFPC supports the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities.