Job Description
Job Description:
- Review and follow extensive training materials pertaining to the DOB NOW system
- Translate acquired knowledge to customers to resolve inquiries
- Participate in ongoing training activities to acquire and maintain knowledge
Responsibilities:
- Answer and address customer inquiries via the IVR phone system and email
- Escalate customer inquiries as needed and provide necessary follow-up
- Complete clerical work related to occupancy requests, reviews, and signoffs
Requirements:
- Four-year high school diploma or its educational equivalent
- One year of satisfactory clerical experience
- Ability to type at a minimum of 20 words per minute
About Department Of Buildings
The Department of Buildings ensures the safe and lawful use of over one million buildings and properties by enforcing the NYC Construction Codes, Zoning Resolution, and related regulations. They are committed to recruiting and retaining a diverse workforce and providing a harassment-free work environment.