Mediator and Intake Specialist

The Mediator and Intake Specialist role involves:

• Communicating with consumers and businesses regarding complaints.
• Analyzing and resolving consumer complaints based on DCWP regulations.
• Maintaining the agency database and generating reports.

Additional responsibilities include:

• Performing data entry and recording detailed notes in the system.
• Following up on and closing consumer complaints in a timely manner.
• Answering calls and directing callers appropriately.

The role also requires:

• Processing mail within specified timeframes.
• Providing front desk reception and assisting walk-in consumers.
• Preparing training materials and training others as needed.