Source Job

• Helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems, whether it’s a billing query, a meter issue, or a complex energy conundrum and finding the best fix fast.
• Handling queries from start to finish, including complaints, making sure customers get the right help the first time.

Octopus Energy is a company focused on changing the energy industry to be better for customers and the planet.

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues.
• Maintain composure in escalated situations.

At Qualfon, they are focused on delivering engaging interactions and positive experiences that leave a lasting impression.

• Maintain knowledge of the product and work with the product team as customers’ representative.
• Identify and analyze issues using tools to determine the underlying causes.
• Collaborate with other agents to resolve issues and respond to cases professionally.

Ad Hoc Labs is committed to building a diverse, inclusive company and encourages applications from candidates of all backgrounds.

• Interact directly with customers via phone to assist with order fulfillment and service execution.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.

Resolve issues and respond to customer concerns using decision making and innovation. Responsible for resolving high level consumer issues in a fast-paced environment. Support the Care Services staff by answering questions and providing coaching and feedback.

TP is a global, digital business services company that delivers digitally powered business services to help brands streamline their business in meaningful ways.

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Deliver a WOW experience on every call—customers should hear your smile!

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases and is a Fortune 500 company.

• Handle inbound and outbound calls, conduct surveys, and gather feedback.
• Ensure customer satisfaction and help clients improve their business strategies.
• Collect and record accurate data from each call to provide detailed reports.

Kestell Company REALTORS is seeking a highly motivated and customer-centric individual to join their growing team as a Remote Call Center Agent.

Address customer questions and provide service through incoming calls. Manage and respond to customer inquiries, fulfilling requests, and offering comprehensive education on products and services. Handle tasks related to payment processing, payment plans, and account-related matters to enhance customer experience.

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.

• Interact directly with customers via phone.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.

• Coordinate the delivery of medical equipment and verify order details.
• Troubleshoot patient issues regarding equipment delivery or usage.
• Collaborate with internal teams to ensure timely resolution of patient concerns.

This position is posted by Jobgether on behalf of a partner company.

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.

TBS Investment & Management Company is dedicated to supporting their members' success by ensuring warehouses run smoothly. They foster a collaborative environment where individuals thrive on handling diverse tasks and solving challenges to enhance customer experiences.

Handle customer enquiries professionally and with care. Identify vulnerable customers and provide additional support. Handle escalated customer queries with empathy and integrity.

Capita is a leading provider of business process services, driven by data, technology and people that transforms connections between businesses and customers.

• Provide world-class support experience to global customers.
• Assist customers in using the product effectively and resolving issues.
• Identify, document, and track bugs and platform incidents.

PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.

• Provide quality customer service experience to consumers and customers.
• Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
• Problem solve in a professional and effective manner.

Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.

Join our Customer Care Team as the friendly voice for school districts, parents, and drivers. You'll address customer questions, resolve issues, and de-escalate distressed customers. Share your knowledge about our services in a fast-paced environment.

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community.

• Assist customers across multiple channels to deliver a consistent and positive experience.
• Resolve inquiries and issues promptly, taking ownership until resolution.
• Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Respond to customer inquiries via various channels with accurate information.
• Troubleshoot technical issues and guide customers through solutions.
• Contribute to the development of Customer Success materials and onboard new clients.

Tali is tackling healthcare’s administrative burden with an AI-powered medical scribe, serving thousands of clinicians across Canada and the US.

• Respond to emails and live chats, aiming for 200 tickets a day.
• Learn and become an expert in resolving user issues.
• Escalate issues reported by customers and create Jira tickets for resolutions.

Brigit is a holistic financial health company helping everyday Americans build a brighter financial future.

• Provide support and service to providers and members.
• Effectively problem solve and contribute positively to a team environment.
• Ensure the person making the inquiry receives the highest level of customer service possible.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.