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• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.

TP is a global, digital business services company that delivers digitally powered business services. With more than 500,000 inspired and passionate people, their global scale and local presence allow them to support their communities, clients, and the environment.

Make outbound calls to schedule appointments for preventative health screenings. Assist members and patients with benefits and insurance information. Conduct surveys and make a difference in someone’s life!

Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey.

• Provide support and service to providers and members.
• Effectively problem solve and contribute positively to a team environment.
• Ensure the person making the inquiry receives the highest level of customer service possible.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.

• Answer incoming inquiries from patients, answer questions, and schedule appointments
• Make outbound phone calls to patients, pharmacies, and insurance companies
• Create and triage tickets in ServiceNow

Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

• Help patients understand provider instructions.
• Ensure orders and documentation are accurate.
• Route clinical questions to providers appropriately.

LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.

• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
• Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
• Identify problems, propose solutions, and collaborate effectively with team members.

HONK is transforming the towing and roadside assistance industry by turning automotive moments into brand-enhancing experiences. As a remote-first company, they embrace the boundless possibilities of collaboration and flexibility, allowing their team members to thrive from anywhere in the US.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

Act as customer service liaison for the Occupational Medicine Team, managing all contacts through multiple channels. Resolve customer problems by clarifying their complaint, determining the cause of the problem, and providing appropriate solutions. Provide daily support to the sales team by assisting employer accounts’ requests.

CityMD is a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Resolve issues and respond to customer concerns using decision making and innovation. Responsible for resolving high level consumer issues in a fast-paced environment. Support the Care Services staff by answering questions and providing coaching and feedback.

TP is a global, digital business services company that delivers digitally powered business services to help brands streamline their business in meaningful ways.

• Handle inbound and outbound calls, conduct surveys, and gather feedback.
• Ensure customer satisfaction and help clients improve their business strategies.
• Collect and record accurate data from each call to provide detailed reports.

Kestell Company REALTORS is seeking a highly motivated and customer-centric individual to join their growing team as a Remote Call Center Agent.

• Responsible for accurately and respectfully responding to inquiries from employees/members, providers and clients in a high volume call center.
• Seamlessly navigate multiple system applications/screens and resources to accurately respond to inquiries.
• Thoroughly and accurately document all inquiries and actions taken using applicable software applications.

Luminare Health helps clients and brokers design custom self-funded healthcare plans providing innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on their decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet our clients’ needs.

• Serving as the first point of contact for members and providers.
• Navigating multiple systems and balancing several interactions at once.
• Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.

Guidehealth is a data-powered healthcare company dedicated to operational excellence. They aim to make healthcare affordable, improve patient health, and restore fulfillment for providers. Driven by empathy and powered by AI, Guidehealth leverages remotely-embedded Healthguides and a Managed Service Organization.

• Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms.
• Troubleshoot technical issues related to the website, patient accounts, and internal tools.
• Maintain security and confidentiality at all times, adhering to HIPAA and other regulations.

Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all, with brands focused on specific conditions.

• Coordinate care between VA and community providers.
• Schedule appointments and coordinate care.
• Process administrative notes for consults.

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients.

• Assist customers across multiple channels to deliver a consistent and positive experience.
• Resolve inquiries and issues promptly, taking ownership until resolution.
• Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

• Maintain full ownership and accountability for initiating phone contact to potential study participants.
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.

M3 Wake Research is an integrated network of premier investigational sites meeting the clinical research needs of global biopharmaceutical organizations.

• Correspond with callers providing benefit information, claim status, or general health plan information.
• Thoroughly and accurately answer questions about customers’ healthcare accounts.
• Handle 35-50+ inbound and outbound phone calls per day.

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs.

• Be the first point of contact for patients and their families reaching out to Sailor Health.
• Guide older adults and their caregivers through the intake process with warmth and clarity.
• Match patients with the right therapist and ensure they feel supported.

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America.

Address customer questions and provide service through incoming calls. Manage and respond to customer inquiries, fulfilling requests, and offering comprehensive education on products and services. Handle tasks related to payment processing, payment plans, and account-related matters to enhance customer experience.

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.

• Source promotional items and create client-ready presentations
• Coordinate all order shipping and logistics to customers
• Communicate with clients regarding schedules, updates, and change orders

DCX is an industry-leading, offshore BPO company that supports growth-minded small and medium-sized businesses in the United States. They equip ambitious US businesses with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.