Maintain full ownership and accountability for initiating phone contact to potential study participants.
Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.
Customer ServiceCommunicationMedical TerminologyCall Center
This role acts as a 'Telehealth Concierge'. Interviews patients to collect required data including demographic and financial information. Communicates mandated patient information and verifies all information for accuracy.
Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond.
Answer high volume of incoming calls and place outbound calls, responding to patient inquiries related to healthcare services. Act as primary point of contact for patients via phone, email and chat systems. Convert calls to scheduled appointments for CHOICE clinics.
CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.
Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. Educate potential families about the evaluation appointment, treatment process, and insurance process. Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day.
Cranial Technologies is dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome).
Deliver exceptional customer service to external and internal customers.
Answer incoming calls and handle inquiries related to scheduling and general information.
Ensure administrative and financial preparation of patients prior to their visit.
Oregon Health & Science University values a diverse and culturally competent workforce. They are an equal opportunity, affirmative action organization that does not discriminate against applicants.
The Call Center Representative will focus on inbound and/or outbound assignments within the Call Center, which includes but is not limited to call management, outbound scheduling, authorization processing and other administrative tasks. The WelbeHealth Advocate will provide outstanding customer service to all stakeholders, and will be accountable for proper documentation and maintaining current and accurate records of all the scheduled appointments. Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders, and meeting appointment turn-around times.
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services.
Make outbound calls to schedule appointments for preventative health screenings. Assist members and patients with benefits and insurance information. Conduct surveys and make a difference in someone’s life!
Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey.
The Admissions Inquiry Representative I manages inbound patient inquiries via phone, email, or other communication forms. The role involves providing program information, discussing insurance and finances with interested families, and handing them off to the Specialist. The representative also documents calls in a CRM system.
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment.
Provide empathetic and solution-focused assistance through various channels.
Drive member engagement from enrollment through program completion.
Establish human connections with members and provide personalized support.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere.
Be the primary point of contact for all providers.
Provide professional, accurate and timely responses to all provider inquiries.
Maintain a current knowledge of all contract requirements and objectives.
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans.
Answer patient calls to schedule or update appointments and provide MyChart support. Use phone and EMR (Epic) systems to maintain accurate patient information. Participate in training to build consistency and contribute to a positive team culture.
Hummingbird partners with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients.
Make high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers.
Use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals.
Meet daily performance metrics including appointments, calls, handle time, and productivity.
Senture's mission-driven team focuses on improving access to care for members. This is a fast-paced call center environment where productivity and quality standards are key, with competitive benefits, PTO, growth, and development opportunities.
Be the first point of contact for patients and their families reaching out to Sailor Health.
Guide older adults and their caregivers through the intake process with warmth and clarity.
Match patients with the right therapist and ensure they feel supported.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America.
Manages referrals both into and out of the clinic, including prior authorizations and medical records.
Efficiently calls patients, schedules appointments, verifies insurance, and confirms demographics.
Requires excellent customer relationship skills and the proven ability to communicate effectively and accurately.
Munson Healthcare is northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents.
You will be interfacing with user research participants and customers.
You'll coordinate and schedule a high volume of user research participant interviews.
You’ll collaborate closely with researchers to keep studies on track and on time.
Notion helps you build beautiful tools for your life’s work and provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, etc.
Coordinate care between VA and community providers.
Schedule appointments and coordinate care.
Process administrative notes for consults.
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients.