Assist clients in booking flights, hotels, and vacation packages, providing expert recommendations and ensuring a smooth booking experience. Manage reservations, address changes, and stay updated on travel trends to provide the best advice. Deliver exceptional customer service before, during, and after clients' travels.

This role involves addressing inbound customer inquiries via phone, email, and live chat, serving as the primary line of communication between the organization and its customers, and passing customer feedback to the Engineering, Product, and Executive teams working 9am-6pm PST.

As a Technical Support Partner, you will be a crucial link between Qventus and its customers, as well as internal product and delivery teams, delivering technical features and functions after go-live. You'll provide technical project leadership; collaborate with client teams to comprehend needs; and sustain user buy-in.