Source Job

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

• Review, triage, and reproduce escalated user issues.
• Resolve low-risk or straightforward issues.
• Proactively identify recurring user issues and contribute to root cause analysis.

Genio creates simple learning tools boosting knowledge, skills, and confidence. They are a SaaS scale up and one of the fastest growing tech companies in the North with 100+ employees around the UK.

• Serve as the highest-level technical support resource, handling complex, high-priority issues.
• Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
• Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.

Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Provide technical support and interact with customers daily.
• Manage support cases from beginning to end.
• Develop and maintain relationships with customers to help them be successful.

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads trusted by more than 2,000 customers.

• Fix bugs without writing code or waiting for engineering.
• Build AI agents that handle entire support scenarios end-to-end.
• Consult with users on achieving real outcomes, building infrastructure that scales, and collaborating with product and engineering.

We're building an AI‑native workspace—an operating system for work that puts co‑intelligence at the center.

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.

• Provide Level 1 and 2 problem analysis, research, and resolution of product issues.
• Develop and test new software functionality and configuration in UAT.
• Create and maintain reports and exports from the software application.

Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.

• Investigate, triage, and escalate bugs or system issues across product and engineering teams.
• Analyze data to identify patterns, root causes, and potential solutions.
• Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior.

Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans.

• Support client developers by addressing their usability issues when working with proprietary tools and workflows.
• Identify, scope, and address root causes of issues to prevent re-occurrence.
• Advocate for process and tool improvements to increase developer efficiency.

Demiurge has over 20 years of game development expertise and teams all over North America, and provides co-development services to larger game companies.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.

Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.

CloudWalk is building the future of payments. They are a fintech unicorn with millions of happy customers and a hunger for innovation.

• Design and build API endpoints for client integrations.
• Improve database and query performance.
• Integrate with a wide range of third-party services.

Kalepa's state-of-the-art AI Copilot platform empowers underwriters to make smarter, faster, and more accurate decisions in the commercial insurance industry.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.