Operations Analyst

Job Responsibilities:

• Investigate system behaviors, bugs, escalations, and operational issues.
• Validate system behavior using SQL, logs, and debugging tools.
• Identify root causes and communicate clearly with technical and non-technical teams.

Required Skills:

• Strong investigative mindset and ability to dissect ambiguous problems.
• Solid critical-thinking skills and comfort evaluating conflicting information.
• Excellent written and verbal communication skills for cross-team collaboration.

Preferred Qualifications:

• Experience working in a SaaS, fintech, or data-driven environment.
• Familiarity with ticketing/workflow systems.
• Experience writing documentation or contributing to internal knowledge bases.