Source Job

• Contribute meaningful code for Solana features across the Exodus products.
• Identify areas for Solana integration improvements.
• Improve smart contract development for new products.

Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. They started their movement in 2015 and have been a distributed team since then looking to help half of the world exit the traditional finance system and move into the crypto financial system by 2030.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Write clean, well-tested code and grow through code reviews and pairing with senior engineers.
• Contribute to features and bug fixes while learning team patterns and best practices.
• Deliver quality work iteratively while learning the codebase and domain.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion and over 600 employees.

Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.

Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.

• Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Assist customers in implementing and integrating our platform with their systems.

AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Collaborate with Product, Design, Operations, and Security to deliver well-architected, scalable compute solutions.
• Participate in technical architecture discussions with a focus on query engines, storage systems, and distributed database design.
• Champion a culture of technical excellence and innovation, influencing engineering direction across multiple teams or domains.

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. They have grown into the leading analytics engineering platform since 2016 and now serve over 5,400 dbt Cloud customers.

• Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals.
• Design and develop custom applications using modern web technologies.
• Create and enhance integrations between CX Engineering tools and enterprise platforms.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

Help design and develop innovative orchestration features end-to-end. Own and drive enhancement in the orchestration frontend. Work on complex systems and a variety of programming languages and technologies.

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

• Own projects end-to-end, from scoping requirements to monitoring production.
• Write clean, well-tested Rust code, contributing to code reviews.
• Build and maintain infrastructure for Unichain, ensuring reliability and performance.

Uniswap Labs builds products that help millions of people access DeFi simply and securely - from the Uniswap Web App and Wallet to crypto infrastructure like the Uniswap Trading API and Unichain.

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

• Build and maintain the Supabase Control Plane
• Architect cloud deployment and change management infrastructure
• Ensure operational excellence

Supabase is a Postgres development platform made by developers for developers. The company offers a complete backend solution and has a globally distributed team as their secret weapon in building tools developers love and has 180+ team members in 40+ countries.

Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.

Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.

• Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source and sharing them with users via documentation, knowledge base, blogs, meetups, webinars, and training
• Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse, providing professional response and guidance within SLAs

ClickHouse is a fast-growing private cloud company that leads the market in real-time analytics, data warehousing, observability, and AI workloads.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices

Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.