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Troubleshooting
Key Responsibilities:
- Troubleshooting and resolving software glitches.
- Managing a ticketing system to prioritize urgent issues.
- Providing support in-person, via remote tools, or over the phone.
Hardware & Software Lifecycle:
- Setting up new laptops, workstations, and mobile devices.
- Deploying OS updates and enterprise software suites.
- Performing hardware repairs or coordinating with vendors.
Network & Infrastructure Oversight:
- Ensuring devices connect to Wi-Fi, Ethernet, and VPN.
- Basic troubleshooting of routers, switches, and access points.
- Managing peripherals like network printers and video conferencing equipment.
Red Cup IT, Inc.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.