Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.
Supports customers through on-site activities such as installation, implementation, maintenance and repair.
Installs and optimizes hardware/software/network products and configurations at customer sites; diagnosis and resolves performance problems.
Advises customers on preventative maintenance, manages product escalations and may deliver internal technical training.
Agilent Technologies Inc. is a global leader in laboratory and clinical technologies. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.
Be proactive in identifying and troubleshooting problems in testing and production environments and monitoring network/systems health and status.
dxFeed is a leading provider of data services for the Capital Markets industry. They source and store direct market data feeds, offering a range of data services for streaming, consolidation, storage, extraction, and analytics for global financial institutions.
Manage the full deployment lifecycle for retail locations.
Coordinate remote contractors and provide clear support.
Build automations to reduce manual effort in deployment.
Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions. Their autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory, with a dynamic, inclusive culture driven by a passion for improving retail operations.
Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security.
Articulate the F5 product strategy, messaging and positioning.
Provide technical expertise through sales presentations, solution designs, solution demonstrations, proof of concepts by various mediums.
Drive the sales process in partnership with the Account Manager, by identifying the Technical Decision Maker, getting their technical validation, support, and sponsorship.
F5 is a global leader in application delivery and security, providing solutions that help customers secure and deliver every app, API, and piece of infrastructure across all environments. With over 6,400 employees, they serve more than 23,000 customers in over 170 countries and are committed to a human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters employee growth.
Support pre-sales technical discovery calls and site assessments.
Troubleshoot AV signal flow, networking, and device configuration issues.
Contribute to deployment playbooks and installation documentation.
EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.
Provide post-implementation support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers get daily updates regarding case status.
Develop innovative, customized solutions to meet customers’ business needs.
DataDirect Networks (DDN) is a global market leader known for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's commitment to innovation, customer success, and market leadership makes it an exciting and rewarding place to work.
Overseeing and resolving technical support requests and cybersecurity issues efficiently.
Conducting training sessions for new customer team members and providing deep dives into new platform features.
Handling the setup and configuration of new features and specialized functionality for existing clients.
MixMode provides AI-powered cybersecurity solutions, pioneering a patented third-wave, context-aware AI approach. They cater to large organizations with big data workloads, including those in enterprise, critical infrastructure, the US Department of War, and the US Intelligence Community.
Resolve technical issues across infrastructure, deployments, databases, caching, and web performance.
Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours.
Upsun is a cloud application platform designed for hybrid teams, where AI agents and humans collaborate to solve complex problems, allowing developers, DevOps engineers, and platform teams to build, ship, and scale confidently. They are a remote, global workforce committed to open source and an open, welcoming environment.
Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
EPlus believes technology is a people business and delivers solutions that make a real difference. The team values collaboration, innovation, and extraordinary results and supports communities that nurture them.
Interacting with customers, helping them identify and resolve technical issues.
Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution.
Managing and responding to phone support and alerts, escalating cases as needed
Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Troubleshooting & Technical Support: diagnose and resolve software glitches and hardware malfunctions.
Hardware & Software Lifecycle: set up new laptops and deploy OS updates.
Network & Infrastructure Oversight: ensure devices connect to Wi-Fi and troubleshoot routers.
Red Cup IT, Inc. maintains the health of hardware, software, and network infrastructure. They are dedicated to minimizing downtime through rapid incident response and proactive system optimization.
Create and deliver high-impact technical product presentations.
Partner with stakeholders to gather technical requirements.
Lead product evaluations and oversee custom product configurations.
Zscaler is a pioneer and global leader in zero trust security. They secure users, branches, applications, data & devices, and accelerate digital transformation initiatives. They have a culture of execution centered on customer obsession, collaboration, ownership and accountability.
Administer, configure, manage, patch, upgrade, design, and optimize network and host-based security tools and systems
Evaluate, install, configure, test, and update network and host-based security systems and hardware
Develop network and host-based security systems and security operation center knowledge base articles, how-to documents, standard operating procedures, and policies
Tyto Athene delivers mission-focused digital transformation. With over 50 years of experience, they support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance
Install and commission products on customer sites and teach distributors and contractors how to service and use their products
Diagnose and root cause issues, create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues
Ampd Energy is transforming how cities build by offering cleaner, smarter, and more sustainable solutions. They are making the construction industry emission-free with advanced, compact, and connected battery energy storage systems.