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Job Summary:
- Managing the technical health of our customers.
- Ensuring their long-term success with our cyber defense platform.
- Acting as a primary technical resource.
Responsibilities:
- Overseeing and resolving technical support requests.
- Building strong, lasting relationships with key customer stakeholders.
- Collaborating with security operations, engineering, and product teams.
Qualifications:
- Bachelor’s degree in Computer Science, Cyber Security, or a relevant field.
- 2-4 years in a customer-facing Customer Success or Technical Support role.
- Solid understanding of networking fundamentals and Syslog-based log ingestion.
MixMode
MixMode provides AI-powered cybersecurity solutions, pioneering a patented third-wave, context-aware AI approach. They cater to large organizations with big data workloads, including those in enterprise, critical infrastructure, the US Department of War, and the US Intelligence Community.