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Main Responsibilities:
- Interacting with customers, helping them identify and resolve technical issues.
- Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience.
- Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests.
Required Skills & Qualifications:
- Demonstrable collaboration and teamwork skills
- Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model
- Strong background of working on Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
Life at Ping:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
Ping Identity
Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.