Source Job

• Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
• Working closely with customers to ensure full deployment, optimization, and ongoing support.
• Creating supporting documentation and knowledge base articles for customers.

Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.

• Provide post-implementation support to solve technical issues on storage hardware and software products.
• Manage all open tickets and ensure customers get daily updates regarding case status.
• Develop innovative, customized solutions to meet customers’ business needs.

DataDirect Networks (DDN) is a global market leader known for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's commitment to innovation, customer success, and market leadership makes it an exciting and rewarding place to work.

• Provide exceptional customer support in a fast-paced remote Managed Services Practice.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams.

CyberSheath provides Cybersecurity services to the Defense Industrial Base (DIB). They integrate compliance and threat mitigation efforts and eliminate redundant security practices. The company is fast-growing and seeks candidates who want to be part of their upward trajectory.

• Own and resolve technically challenging customer issues.
• Serve as a technical escalation point for specialists.
• Partner with Engineering to diagnose and track complex bugs.

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

• Prioritize customer experience while working towards issue resolution.
• Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
• Assist in documenting customer-specific requirements and custom feature requests.

Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.

• Provide advanced technical support for desktop systems, applications, and peripherals.
• Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
• Assist end-users with technical queries, providing clear guidance and support.

Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.

• First-line support handling customer and internal user requests via chat, email, and phone in English.
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more.
• Resolve technical issues by providing technical diagnostics and collect information about customer incidents, forwarding to higher support levels if needed.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, Gcore's team of 550+ professionals builds infrastructure and software that supports the entire digital ecosystem.

• Interacting with customers, helping them identify and resolve technical issues.
• Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution.
• Managing and responding to phone support and alerts, escalating cases as needed

Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.

• Working with the internal infrastructure team to support internal systems.
• Supporting Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system.
• Providing excellent career development opportunities for the successful candidate.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown year over year and value collaboration, culture, client satisfaction, and a growth mindset.

• Provide technical on-site and remote support to users.
• Monitor, maintain and support site hardware/software and peripherals.
• Triage helpdesk tickets, manage queue, resolve incidents, and complete project tasks.

Clean Earth is an environmental services provider in the US, offering remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste. They value their employees and have a positive work culture that fosters growth and development.

• Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Assist with the onboarding and offboarding of clients, systems, and users.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.

• Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
• Act on requests and notifications in accordance with defined procedures, which vary by client.
• Self-manage assigned tasks in accordance with Service Desk guidelines.

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.

• You will work with industry leading customers in maintaining Illumio’s technology deployments
• You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
• Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions

Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.

• Lead and mentor a multi-shift Support Engineering team.
• Refine the support journey for both customers and staff.
• Define and monitor key performance indicators (KPIs).

Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.

• Supports Synapse products by troubleshooting and resolving issues remotely.
• Works on 3rd party hardware, software, and network issues supported by FUJIFILM.
• Documents troubleshooting and follows the TAC escalation process.

FUJIFILM Healthcare Americas Corporation innovates for a healthier world with healthcare solutions spanning diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. Fujifilm has over 70,000 employees globally and is guided by the Group Purpose of “giving our world more smiles.”

• Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
• Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
• Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.

Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

• Liaise with Development, Support, and Implementation teams to provide the best possible experience to our clients.
• Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting.
• Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.

Applied Systems transforms the insurance industry with innovative software and services. They have 40+ years of experience in the Insurtech game, and they foster a culture built on values that make them indispensable to each other.

• Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
• Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
• Thoroughly create, update, and resolve customer tickets for every request received according to guidance

Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.

• Act as the highest technical escalation resource for service desk and field teams
• Troubleshoot and remediate complex server, network, cloud, and security issues
• Lead and contribute to infrastructure projects and migrations

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).