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About the Role:
- Provide services and support for a wide variety of customers.
- Act as a customer liaison for the Service Desk team.
- Be responsible for updating runbook documentation as required or requested.
What You’ll Do:
- Create and manage workflow incidents within approved ticket and monitoring solutions.
- Assist with new hire training.
- Serve as an escalation point for Associate Service Desk Technicians when incidents arise.
REQUIRED SKILLS AND EXPERIENCE:
- A minimum of 2 years of experience with various IT systems and applications.
- Strong written and oral communication skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Trace3
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.