Educate, train and supervise System Support Engineers.
Guide and manage weekly and monthly activity schedules of Systems Support Engineers.
Maintain close communication with the Regional Director, Sales.
Kyocera Document Solutions America, Inc. provides document solutions. They are a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
Install, support, and maintain Vision RT product range.
Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures.
Provide reactive breakdown support (remote and on site).
Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. With around 300 employees globally, they operate independently as part of William Demant Invest A/S.
Provide technical support and troubleshoot radiology IT systems, including RIS, PACS, and vendor neutral archives (VNA).
Work with radiologists, technologists, and IT teams to resolve issues and optimize workflows while ensuring seamless system integration.
Participate in disaster recovery planning and backup solutions for radiology IT environments, maintaining accurate documentation.
Intelerad believes in clear paths to healthcare answers, streamlining information flow and simplifying complex processes within medical imaging. With nearly 800 employees across four countries, they empower healthcare organizations worldwide with speed, scalability, and simplicity to enhance performance and improve patient outcomes.
Serves as the first point of contact for end-user technical support, both onsite and remote.
Responsible for triaging and resolving a wide range of help desk requests, providing both basic and advanced technical support.
Manages the desktop and laptop environment—covering hardware setup, software installations, updates, and lifecycle maintenance.
Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers. They have locations across the country and a corporate headquarters in Mentor, Ohio, offering endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Triage and manage escalated day to day IT support for remote dental practices.
Act with urgency for imaging issues for practices with patients in chair.
Identify and Escalate complicated imaging issues
Archy is a vertical SaaS solution that is revolutionizing the dental practice management space. We provide dental providers cutting-edge software that allows them to focus on being dentists while we handle the technical aspects of running their practice.
Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
Log, track, and manage support requests in our ticketing system with clear and accurate documentation
Install and update software applications and hardware peripherals
CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.
Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA).
Work with radiologists, technologists, and IT staff to address system issues and optimize workflows.
Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers.
Intelerad provides medical imaging solutions that streamline information flow, simplify processes, and improve efficiencies. They have nearly 800 employees across four countries, empowering nearly 2,000 healthcare organizations globally.
Schedules work and assigns personnel to shifts for optimum customer coverage.
Oversees TAC personnel, maintaining work quality and timeliness, and acts as a technical resource.
Develops, collects, tracks, and analyzes performance metrics, while also improving TAC processes and tools.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions and advanced radiography solutions. They have over 70,000 employees across four key business segments and are guided by their Group Purpose of “giving our world more smiles.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Provide technical leadership, management, and direction for Project Engineers and Modality Engineers.
Task and maintain control over Synapse special projects including custom development and implementation development.
Responsible for driving investigation and evaluation of new technology that may be utilized with Synapse.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions, including diagnostic imaging and endoscopic solutions. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across healthcare, electronics, business innovation, and imaging.
Perform troubleshooting and proactive maintenance tasks on server equipment within the data center.
Collaborate with suppliers, vendors, data center personnel, and customers to address hardware-related issues and ensure efficient resolution.
Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.
Provide exceptional customer service for technical support via phone, e-mail and online requests.
Represent the customer to ensure serviceability and product quality, and track, prioritize, resolve, and incorporate issues into product releases.
Assist customers in the installation and deployment of Keeper’s software products, and track and monitor all support cases to ensure timely resolution and follow-up.
Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security that is built for any IT environment providing an AI-enabled, cloud-native platform that protects users, devices, and infrastructure from cyber attacks.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Proactively manage and respond to support tickets.
Understand, interpret, reproduce, and diagnose customer problems.
Firstup's mission is to improve the employee experience. With over 17 million employees served daily across 40 of the Fortune 100 companies, they are experts in workforce communications and technology, aiming to make work better for every worker.
Act as a primary technical resource for projects across Synapse various product lines.
Maintain technical information on the interoperability of the various product lines in Fujifilm and how they affect one another.
Document, plan, and implement enterprise architectures, working with development to define new product features.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging, guided by the Group Purpose of “giving our world more smiles.”
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Supports the maintenance and integration of computer-based medical equipment.
Troubleshoots connectivity and interface issues and supports vulnerability and patch management efforts.
Collaborates with biomedical engineering teams, IT/security personnel, and clinical stakeholders.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. They have over 300 employees nationwide and specialize in applying technology, creativity and human-centered services to optimize mission delivery.
Manage project tasks, ensuring compliance with scope and timelines.
Create custom configurations and reports using SQL for client systems.
Analyze system performance and troubleshoot software interfaces.
CareDx, Inc. is a precision medicine solutions company focused on healthcare solutions for transplant patients. CareDx offers products, testing services, and digital healthcare solutions, and is a leading provider of genomics-based information for transplant patients.