Field complex/escalated issues for high value or critical clients.
Troubleshoot audio/video hardware and audio/video signals.
Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.
Granicus builds, implements, and maintains technology transforming the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies and over 300 million citizen subscribers with cloud-based solutions.
Be the subject matter authority on the full Verkada suite of products and offerings.
Overcome objections and defuse landmines while securing the technical win for Verkada.
Effectively present the Verkada solution to all levels of customer.
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. They are a leader in cloud physical security, helping organizations strengthen safety and efficiency. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees. They value team players who are self-motivated and growth-minded.
Providing support to the Sales Team in requirement identification, solution design, and customer presentation for the Audio Visual Project Opportunities
Architecting cost effect, reliable, supportable, audio visual designs based on the client’s needs analysis and NWN’s best practices.
Creating and modifying documentation, Scopes of Works (SOW), line drawings (DRW), Bill of Materials (BOM), and Site Survey (SSRV) as required
NWN is an AI-powered tech solutions provider for innovative North American organizations. They have over 1,000 experts and are committed to a customer-obsessed culture.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Handle escalated cases requiring high-level expertise and advanced troubleshooting.
Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
Streamline workflows between engineering, product, and technical support teams.
Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.
Develop a strong knowledge of products and evaluate usability.
Perform competitive analysis and help establish testing procedures.
Troubleshoot product failures and support the sales team with technical questions.
Avery Dennison Corporation is a global materials science and digital identification solutions company that provides branding and information solutions. They employ approximately 35,000 employees in nearly 60 countries.
Lead full project lifecycle for AV deployments from discovery through go-live.
Serve as the trusted technology advisor to Executive Briefing Center leadership, Corporate Communications.
Work with the architects on the end-to-end AV solutions for briefing suites, innovation labs, boardrooms, and multi-purpose event spaces.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with Sales to qualify opportunities and lead technical discovery.
Design and deliver compelling demos adapting to both technical and executive audiences.
Own the technical POC process ensuring clean handoffs into production.
Andromeda Cluster gives early-stage startups access to scaled AI infrastructure. They work with AI labs, data centers, and cloud providers to deliver compute when and where it’s needed most to build the liquidity layer for global AI compute.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Partner with Account Executives to develop winning account strategies and drive technical win plans.
Own the technical relationship with prospects from initial discovery through solution design and close.
Deliver compelling product demonstrations tailored to customer use cases and personas.
ScienceLogic is redefining IT operations for the modern enterprise, empowering organizations to achieve Autonomic IT where systems are self-healing and seamlessly aligned with business outcomes. They help enterprises gain unified visibility across hybrid and multi-cloud environments and automate workflows.
Support Shure’s top strategic integrators with technical expertise, demos, and product training.
Work closely with engineering teams at partner organizations to answer technical questions and guide solution design.
Collaborate with procurement, marketing, sales, and engineering leadership across multiple accounts.
Shure's mission is to be the most trusted audio brand worldwide. Founded in 1925, they are a leading global manufacturer of audio equipment known for quality, reliability, and durability, with more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities.
Identify, research, and resolve technical and end-user application failures and deficiencies.
Educate and coach customers on best practices for using Axis products and services.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Axis Construction Management, LLC provides construction project management, general contracting, tenant improvement, design/build, and related services to commercial and institutional clients in the Philadelphia region and along the East Coast. They value driven waybuilders, relentless curiosity, smart risk-taking, and fearless ownership.
Provide first level desktop technical IT support for all users.
Offer face-to-face on-site and remote support to users.
Guide users in effectively utilizing end-user devices and technologies.
Z is one of New Zealand’s largest transport energy companies, committed to delivering safe, secure, and reliable transport energy. They are part of the Ampol Group, with a focus on achieving extraordinary outcomes by setting the appropriate context for their people.
Providing advice and guidance as the Forward Networks subject matter expert.
Taking ownership of post-sales technical issues, working with cross-functional teams.
Walking customers through the various stages of adoption with Forward Networks Platform.
Forward Networks is transforming how complex networks are managed and secured, offering a network digital twin. Founded in 2013 they are backed by investors like Andreessen Horowitz and offer an innovative culture shaping network reliability, security, and AI operations.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security.
Own the technical relationship with enterprise customers.
Support onboarding and implementation of Noibu's SDK and integrations.
Partner with CSMs to support renewals and mitigate churn risk.
Noibu is an ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. They are named Canada’s Great Place to work in 2025!
Partner with PAMs to assess partner technical maturity and service offerings.
Design and deliver structured, scalable enablement pathways.
Validate partner-led enterprise opportunities for feasibility and alignment with Webflow’s platform.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company. The company is built on trust, transparency, and a whole lot of creativity and empower teams to design, launch, and optimize for the web without barriers.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 and have the backing of some of the world's greatest investors; they believe each new employee has a measurable influence on the direction of the company.