Provide installation and technical support for complex Snap-on products.
Troubleshoot, document, and train internal and external customers.
Make recommendations to improve and enhance products.
Snap-on is known for the quality of their products, but it is the passion and character of their people that make the company a global leader. With diverse talents and a deep pride in the Snap-on family of brands, they drive innovation and create value.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Interacting with clients to shape their experience with Lumos.
Troubleshooting complex technical errors and relaying customer feedback.
Proactively developing product expertise and finding solutions for support opportunities.
Lumos provides a unified platform solving app and access management challenges for organizations. They are a fast-growing startup pioneering the way to untangle the complex web of app and access management and their team has grown from 20 to ~100 people since launching out of stealth mode.
Promote Customer Focus throughout the organization.
Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees.
Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. They are a subsidiary of Nikkiso Company Ltd with 8000+ employees worldwide and are publicly traded on the Tokyo Stock Exchange.
Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.
Provide outstanding technical support to our customers.
Respond to telephone and email inquiries from individuals utilizing our online software.
Follow up on customer requests to ensure complete handling of the caller’s inquiry.
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. They emphasize client relationships and continuous innovation, and are looking to continue their growth across North America and around the world.
Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.
Primary focus is to handle inbound sales calls, emails and Chats for product and calibration sales.
Skills required would be the ability to cross sell stock calibration, repair services and accessories as well as assist customers with customer service issues.
Handles inbound calls, emails and Chat to close orders and increase customer loyalty.
Transcat is a leading calibration and compliance services provider in North America. They have over 1,000 employees in various roles and are known for their values-based culture.
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
Travel as needed to support field installations, service interventions, and customer visits.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Assist Sales in investigating product complaints by performing field inspections and providing technical recommendations to resolve customer concerns.
Monitor and report on the performance of targeted Continental commercial tire products in the U.S. market, identifying trends and opportunities for improvement.
Deliver technical training to Sales teams, fleets, and dealers on tire failure modes, inspection practices, and other relevant technical subjects.
Continental is a leading tire manufacturer and industry specialist that was founded in 1871. The company employs around 95,000 people in 54 countries and markets, delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Develop a deep understanding of customer needs and market trends.
Drive the development of the product segment strategy and roadmap.
Define and implement product pricing and positioning to grow segment share profitably.
Avery Dennison Corporation is a global materials science and digital identification solutions company. They provide branding and information solutions that optimize labor and supply chain efficiency. The company employs approximately 35,000 employees in more than 50 countries.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Assist with activation of mobile phones and configuring devices.
Assist users with placing orders in their online portal.
DMI is a leading provider of digital services and technology solutions. They support public sector agencies and commercial enterprises around the globe, focusing on end-to-end managed IT services and is recognized as a Top Workplace.
Handle incoming calls, emails and tickets from merchants and partners and prioritise work to meet SLAs.
Provide telephone and written support for card payment terminals and ATMs, including guidance during merchant interactions.
Support installation requests and terminal exchanges, coordinate logistics with vendors and diagnose technical inquiries.
Sutherland is a global leader in digital transformation and world-class customer service. They are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries.
Develop engaging content (videos, checklists, tutorials) that aligns with our brand and helps customers optimize their use of Handshake via Handshake Academy.
Create content in response to common customer questions, concerns, and objections to provide a self-service learning experience.
Design, develop, and edit videos for customer access and use.
Handshake is building the career network for the AI economy and is backed by the largest and most trusted job network on the internet; Handshake connects 18 million knowledge workers, 1,500 educational institutions, and 1 million employers. Founded in 2014, Handshake has become the most trusted platform for early talent and powers nearly every career center.
Engage with customers via phone and other channels.
Diagnose and solve technical problems.
Tactacam is a leading innovator in outdoor and action camera technology. They have over 1,000,000 active customers and are passionate about developing cutting-edge products, while offering exciting opportunities for career growth in a dynamic, fast-paced environment.
Content Creation & Design: Build slide decks and sales collateral.
Maintain "Product Truth": Update internal knowledge guides as the product changes.
Enablement Logistics: Assist with the operations of Sales and CS Bootcamps.
EvenUp is dedicated to closing the justice gap by leveraging technology and AI. They are a rapidly expanding vertical SaaS company committed to providing personal injury layers and victims with the resources needed to secure fair compensations with a team of 500+ employees.
Supports Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness.
Contributes to the development and refinement of standardized testing methodologies and workflow validation frameworks.
Translates technical findings into structured insights and recommendations for program leadership.
GovCIO is a company that transforms government IT, delivering innovative IT services and solutions. They foster a collaborative team environment and invest in their people, prioritizing continuous enhancement of the employee experience.