Deliver industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
Take lead and also collaborate when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers.
LGC is a global life science tools company providing mission-critical components and solutions in the human healthcare and applied market segments. With over 175 years of scientific heritage, they have built a product portfolio and expertise, developing relationships with customers and the global scientific community.
Accountable for installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility.
Meet and surpass all service agreements and warranty obligations.
Provide technical expertise, resolve issues, and deliver outstanding support to customers.
Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team committed to making a difference. Passionate people who want to make a difference drive our culture.
Perform scheduled maintenance and troubleshoot Intuitive products in assigned territory.
Coordinate system installation and complete administrative duties like spare parts inventory.
Mentor junior engineers, participate in product introductions, and support continuous improvement.
Intuitive believes that minimally invasive care is life-enhancing and expands the potential of physicians to heal without constraints through ingenuity and intelligent technology. As a pioneer and leading company in robotic-assisted surgery, they foster an inclusive and diverse team, with passionate people who want to make a difference.
You are responsible for the installation of our product range at the customers
You will be training of the users
Preventing or solving technical problems is what motivates you
Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. The company values connections and is an exceptional place to grow careers and develop skills.
Assist in troubleshooting electrical/mechanical components, identify spare parts, and resolve product warranty issues.
Recommend spare parts packages based on equipment usage and applications.
Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.
Konecranes believes that a great customer experience is built on the people behind the Konecranes name. They welcome different backgrounds and skills that enrich their community, and promote a place where everyone can be themselves.
Own the full sales cycle for Enterprise customers.
Lead detailed technical conversations with customers to understand their pain points.
Draft and communicate technical requirements for internal teams to ensure customer needs are correctly translated.
Foundation EGI, an MIT-born, Series A startup, is building an AI Copilot for design and manufacturing. They utilize advanced AI, physics simulation, and computer graphics to reduce costs and improve engineering productivity across all steps of the design and manufacturing process.
Analyze customer’s requirements to ensure effective system installation.
Manage and prioritize technical escalations, and establish and maintain expectations.
Provide on-site technical and training support to Junior and Filed Service Engineer
Intuitive Surgical is a medical device company focused on robotic-assisted surgery. They strive to foster an inclusive and diverse team committed to making a difference, with passionate people who want to take big leaps forward for healthcare professionals and patients.
Interacting with clients to shape their experience with Lumos.
Troubleshooting complex technical errors and relaying customer feedback.
Proactively developing product expertise and finding solutions for support opportunities.
Lumos provides a unified platform solving app and access management challenges for organizations. They are a fast-growing startup pioneering the way to untangle the complex web of app and access management and their team has grown from 20 to ~100 people since launching out of stealth mode.
Serve as the primary point of contact for all incoming customer requests during second shift, triaging calls appropriately.
BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members.
Perform scheduled maintenance activities including system inspections, software updates, and upgrades.
Troubleshoot, diagnose, and repair all Intuitive products within designated timeframes.
Coordinate system and hardware delivery and installation, ensuring O.R. protocol and HIPAA standards.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Troubleshoot, program, and commission automation control systems.
Assist customers in selecting appropriate automation hardware and building bills of materials.
Provide on-site and remote technical support, ensuring timely and high-quality service delivery.
GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. They have deep technical expertise and specialized knowledge, supporting customers in deploying high-quality and efficient solutions.
Provide procedural support to new robotic system sites to promote safety and effective progression
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve
Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s equipment during clinical procedures
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators focused on making surgery smarter, safer, and more human, helping care teams perform with greater precision and improving patient outcomes worldwide.
Review customer specifications and prepare comprehensive professional proposals.
Use in-house created software to select optimal pumps, generate scope of supply, and submit orders.
Provide technical support to customers.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and this shortlist is then shared directly with the hiring company.
Responsible for installation, support, troubleshooting, repair, and maintenance of all products. Focus on ensuring service agreements and warranty obligations are met. Role demands expertise in electro-mechanical systems and customer service skills.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They foster creativity, rigor, and collaboration.
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
Travel as needed to support field installations, service interventions, and customer visits.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide technical knowledge and produce mechanical standards.
Create/Update company specifications and standard details.
Train/Mentor junior engineers and help software engineers develop Copilot.
Syska Hennessy Group is a global leader in consulting, engineering, and commissioning services, specializing in MEP, information and communication technology, architectural lighting, vertical transportation, and commissioning. They foster a supportive culture with a diverse workforce, competitive compensation, flexible work schedules, and fun social events.
Educate, train and supervise System Support Engineers.
Guide and manage weekly and monthly activity schedules of Systems Support Engineers.
Maintain close communication with the Regional Director, Sales.
Kyocera Document Solutions America, Inc. provides document solutions. They are a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment.
Identify complex problems relating to customer and/or machines and implement effective and strategic solutions.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions.
Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. With over $2B in revenue, they have 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide.
Identify and cultivate new business partnerships with existing and new customers.
Promote and sell engineered products, programs & services to end users through Continental’s Authorized Distributor Network.
Train distributors and end-users on new products and product applications.
Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. The company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.
Facilitate customer conversations to uncover business objectives.
Analyze customer needs and develop solution strategies.
Develop strong customer relationships and acts as a customer advocate.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and are bringing faster and more reliable internet service to many rural markets.