Provide advanced technical support for desktop systems, applications, and peripherals.
Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
Assist end-users with technical queries, providing clear guidance and support.
Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.
Field complex/escalated issues for high value or critical clients.
Troubleshoot audio/video hardware and audio/video signals.
Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.
Granicus builds, implements, and maintains technology transforming the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies and over 300 million citizen subscribers with cloud-based solutions.
The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Provide technical support for internal users across Mac and PC environments.
Manage and troubleshoot MDM systems and device configurations.
Support the engineering team in identifying and resolving software-related user issues.
Software Mind is a team of engineers focused on ramping up top-notch company projects, aiming to always be one step ahead. They are a multicultural company in constant growth with an excellent work environment.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
Respond to incidents and service requests in a timely manner.
Create and maintain documentation for problems and the knowledge base.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
Thoroughly create, update, and resolve customer tickets for every request received according to guidance
Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.
Respond to technical support requests and resolve issues on first contact
Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle
Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.
Assist the team in triaging and prioritizing requests for service desk tickets.
Support the employee lifecycle by helping with onboarding and off-boarding tasks.
Learn to assemble, install, and configure Apple and Windows laptops.
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.
Support pre-sales technical discovery calls and site assessments.
Troubleshoot AV signal flow, networking, and device configuration issues.
Contribute to deployment playbooks and installation documentation.
EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.
Answer IT support calls and aim to resolve tickets.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.
Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Provide timely IT support to remote agents and internal staff.
Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
Ensure all systems and devices comply with company security policies.
Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of experience providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry, fostering a collaborative and forward-thinking IT team.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels.
Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary.
Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees.
Oportun is a mission-driven financial services company focused on putting its members' financial goals within reach. They have provided more than $21.3 billion in credit and saved its members more than $2.5 billion in interest and fees, fostering a diverse, equitable, and inclusive culture.
Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
Provides personal computer support, problem analysis, and hardware/software installation and configuration
Interacts daily with customers to ensure productivity; provides individual feedback
Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.
Provide IT helpdesk support to ensure Pie team members have the tools and technologies they need.
Responsible for hardware/software/VOIP troubleshooting, identity and access management, and asset management.
Candidate should have experience troubleshooting LAN/WAN/VPN and a strong understanding of networking protocols.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values and operating principles.