Technical Support Representative

Job Summary:

• Resident expert in supporting Swagit’s audio/video streaming, capture, and broadcast solutions.
• Requires strong troubleshooting skills across audiovisual hardware, signal flow, and cloud‑based software.
• Partner closely with Engineering and Product teams to validate bugs, drive resolutions, and improve system reliability.

What Your Impact Will Look Like:

• Serve as an escalation point for Customer Support Representatives.
• Validate and identify product bugs and be able to document the expected behaviors for resolution.
• Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps.

You Will Love This Job If You Have:

• Previous experience troubleshooting audiovisual systems including understanding wire diagrams, as-builts and signal flow.
• Strong client communication skills, exhibits patience and grace in high stress situations.
• Experience with ticketing systems such as Zendesk, JIRA, Salesforce or other.