Customer Success Engineer

Forward Networks

Remote regions

US

Salary range

$190,000–$210,000/yr

Benefits

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Responsibilities:

  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform

Requirements:

  • B.S. Computer Science or equivalent educational experience
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Experience:

  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)

Forward Networks

Forward Networks is transforming how complex networks are managed and secured, offering a network digital twin. Founded in 2013 they are backed by investors like Andreessen Horowitz and offer an innovative culture shaping network reliability, security, and AI operations.

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