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• Provide engineering remote support diagnoses for external and internal customers.
• Resolve technical issues from end user’s contacts and proactive notification systems.
• Integrate technical knowledge and business understanding to create solutions for customer.

HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified and implemented.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.

• Ensure the highest levels of customer satisfaction via phone and tickets.
• Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
• Resolve or Escalate customer requests/issues promptly.

PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.

• Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
• Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns

Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.

• Provide troubleshooting and resolution for software, product, and technical issues.
• Communicate clearly and professionally with clients through phone, email, and other support channels.
• Facilitate knowledge articles to support client self‑service and internal team learning.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.

• Serve as the primary point of contact for customers seeking technical assistance via various channels.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

• Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
• Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
• Resolve issues using Knowledgebase articles.

Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.

• Respond to customer inquiries via phone, email, and chat in a timely, efficient and professional manner.
• Troubleshoot customer issues, identify root causes, and provide effective solutions.
• Guide customers on product usage, features, and best practices to enhance their experience.

WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community together, providing benefits and exclusive offers to its community members. They take pride in being able to give back to those who give so much to us and our society.

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.

• Provide Tier II system support to end users, resolving escalated technical and application-related issues
• Manage and respond to customer support tickets, ensuring timely and effective resolution
• Deliver remote training sessions to end users on system functionality and best practices

Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.

• Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until acceptable solution is identified and implemented or it is determined escalation is necessary.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
• Timely reaction to calls alerts Following support procedures and participation in procedures improvement

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.

• Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
• Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
• Identify patterns in user difficulties and suggest product enhancements based on daily feedback.

Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.

• Assist customers via various platforms & handle concerns.
• Schedule maintenance, repairs, and follow up with vendors.
• Conduct 10K maintenance follow-ups and support claims.

Greenhouse provides recruiting software. I am unable to find any information on the company size or culture in the job posting.

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Ensure timely and accurate resolution of all service desk requests.

DYOPATH is a company that provides IT services. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.

• Act as a technical resource to our customer base for HighLevel’s suite of software features.
• Troubleshoot product issues and support software solutions, preferably within the technology industry.
• Provide exceptional customer service inclusive of excellent communication and responsive follow-through.

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
• Demonstrate an approachable and empathetic demeanor when engaging with end users.
• Practice active listening to fully understand user concerns.

Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.

• Provide advanced support for assigned escalated Product ticket queues.
• Work with Customer Support Representatives to resolve inbound support requests.
• Review escalated ticket notes and follow escalation procedures to troubleshoot and resolve tickets.

HighLevel empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth with an AI powered, all-in-one white-label sales & marketing platform. With over 1,500 team members across 15+ countries, HighLevel operates in a global, remote-first environment and is building a global community rooted in creativity, collaboration, and impact.

• Provide positive and professional technical support to Canon customers via phone.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.

Canon Information Technology Services, Inc. strives to provide exceptional technical support. Their team is energetic and diverse, offering growth and career development opportunities.