Source Job

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.

• Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
• Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
• Drive resolution of all product performance issues until an acceptable solution is identified and implemented.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.

• Provide engineering remote support diagnoses for external and internal customers.
• Resolve technical issues from end user’s contacts and proactive notification systems.
• Integrate technical knowledge and business understanding to create solutions for customer.

HP is a technology company. They believe that business exists when people work together to accomplish something collectively which they could not accomplish separately. They uphold a zero-tolerance policy towards discrimination and treat everyone with respect.

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
• Timely reaction to calls alerts Following support procedures and participation in procedures improvement

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25% with a culture of Relentless Performance.

• Assist clients with technical issues via phone, email, and chat, building relationships and finding solutions with exceptional customer service.
• Gain exposure to a wide variety of products and services, assisting clients with hardware, software, peripherals, and specialized dental imaging products.
• Manage routine maintenance and installations for clients throughout the country, providing ongoing user training and self-fix solutions.

Darkhorse Tech provides comprehensive Dental-Specific IT services to clients, including ongoing support, startup projects, expansions, and software & hardware sales. They have over 13 years of experience, service roughly 1400 clients nationwide, and continue to see massive growth while focusing on maintaining unparalleled support.

• Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
• Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
• Identify patterns in user difficulties and suggest product enhancements based on daily feedback.

Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.

• Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat
• Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges
• Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.

• Responsible for the installation, support, troubleshooting, repair, and maintenance of all our products.
• Ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.
• Provide technical expertise, resolving issues, and delivering outstanding support to valued customers.

Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team.

• Ensure the highest levels of customer satisfaction via phone and tickets.
• Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
• Resolve or Escalate customer requests/issues promptly.

PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.

• Provide technical solutions to first level global support team by finding genuine solutions for complex service problems.
• Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues.
• Take ownership of escalated cases and ensure they are effectively resolved by driving the process until a technical solution is identified.

Bruker is a world's leading analytical instrumentation company, covering a broad spectrum of advanced solutions in all fields of research and development. Bruker employs more than 11,000 employees working on this permanent challenge, at over 90 locations on all continents.

• Understand and comply with all department and company policies
• Provide technical support to end-users and other Intuitive employees
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
• Provides field support for new product introductions & installations.
• Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.

Canon U.S.A., Inc., provides digital imaging solutions to the United States, Latin America, and the Caribbean markets. With approximately $28.5 billion in global revenue, Canon Inc. has ranked in the top-10 for U.S. patents granted for 41 consecutive years, and they are dedicated to social and environmental responsibility.

• Carrying out repair, maintenance and qualification work on in vitro diagnostic equipment at the customer’s premises.
• Providing technical support to customers via telephone or remote maintenance.
• Travel within Germany and, in exceptional cases, worldwide.

Bruker enables scientists and engineers to make post-genomic discoveries and develop applications that improve human life quality. They offer differentiated life science and diagnostics systems, with locations globally and Hain Lifescience as part of the Bruker technology group since 2018.

• Responding to customer inquiries and delivering advanced remote technical support by telephone.
• Resolving customer service events by leveraging Philips diagnostic tools and knowledge resources.
• Applying best practices and continuous improvement principles while diagnosing problems.

Philips is a health technology company that believes every human matters and is dedicated to improving health and well-being through meaningful innovation. Headquartered in the Netherlands and operating in over 100 countries, they are focused on improving people's lives and supporting healthcare practitioners.

• Provide troubleshooting and resolution for software, product, and technical issues.
• Communicate clearly and professionally with clients through phone, email, and other support channels.
• Facilitate knowledge articles to support client self‑service and internal team learning.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.

• Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
• Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
• Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. They offer a magnificent work environment and take pride in creating a culture of employee engagement that translates into an exemplary patient experience.

• Serve as the primary point of contact for customers seeking technical assistance via various channels.
• Diagnose and resolve technical issues related to our marketing analytics technology platform.
• Collaborate with customers to understand their technical requirements and provide tailored solutions.

Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.

• Perform maintenance, troubleshoot, diagnose, and repair Intuitive products in the assigned territory.
• Coordinate and perform system/hardware delivery and installation, understanding O.R. protocol and HIPAA standards.
• Complete administrative duties, maintain inventory, and support Intuitive teams to facilitate company objectives.

Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, committed to making a difference and fostering an inclusive and diverse team.

• Act as a technical resource to our customer base for HighLevel’s suite of software features.
• Troubleshoot product issues and support software solutions, preferably within the technology industry.
• Provide exceptional customer service inclusive of excellent communication and responsive follow-through.

HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.

• You will have a direct impact on shaping the client's experience with Lumos, ensuring attention to detail and consistent care.
• Troubleshoot complex technical errors and relay customer feedback through validating enablement materials.
• You will become a product expert and the voice of the client in product development.

Lumos offers an enterprise-grade AppStore for work, ensuring easy access to any app needed. They are a fast-growing startup pioneering app and access management, with a team that has grown from 20 to ~100 people.