Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues
Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts
Proactively documents and trains the Customer Success team on new or updated processes
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Answer phone calls and emails in queue to provide technical, installation, and account support for users
Take ownership of full-cycle support tickets, following all necessary processes and procedures
Maintain high-level customer satisfaction
Doximity is transforming the healthcare industry with a mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, they are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.
Serve as first point of contact for healthcare staff submitting support tickets via phone, email, or chat.
Troubleshoot and resolve Tier 1 issues including login/authentication problems, account setup, audio quality, template usage, and general platform navigation.
Document common issues, troubleshooting steps, and resolutions in the team knowledge base.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, they're experiencing explosive growth across both commercial health systems and federal healthcare.
Provide technical support to customers via phone, email, and video conference.
Resolve hardware, software, assay and training related issues in a 24/7 environment.
Independently resolve complex and routine issues and mentor peers.
Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Act as a voice of the clinic and patient internally
Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. They are a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, aiming to heal a fragmented system by connecting providers, payors, and patients.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Perform in-depth quality audits on customer support calls and email cases.
Ensure accuracy of information and professionalism in customer interactions.
Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
Provide technical support for the internal EHR system and SaaS tools.
Address provider inquiries related to compensation and policies.
Identify and report recurring service issues or bugs.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, offering tailored care and generating positive ROI for employers.
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.
The System Support Analyst I serves as the primary technical resource for InteleShare customers.
This remote position operates on a night shift schedule providing real-time technical support through phone interaction and customer engagement.
The role ensures InteleShare software is properly configured and operating effectively, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction.
Intelerad provides medical imaging solutions that streamline information flow, simplify processes, and improve patient outcomes. Headquartered in Raleigh, NC and Montreal, they have nearly 800 employees across four countries, empowering nearly 2,000 healthcare organizations.
Build, scale, and lead a high-performing support team across multiple channels and user groups.
Develop and execute a comprehensive support strategy that serves both internal team members and external customers.
Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that reimagines care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care. They likely have over 50 employees and promote a culture of innovation and putting children first.
Consult with customers on EMR optimization efforts.
Provide best practices to ensure customer success with the EMR.
Perform complex configurations to improve workflow efficiencies.
They provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers.
Provide real-time support to dental practices via phone, chat, and email, coaching users on best practices.
Resolve hardware and software issues for Windows 10 PCs, peripherals, and device connectivity.
Review dental orders and assist with troubleshooting digital workflows to ensure doctors receive what they need on time.
Dandy is transforming the antiquated dental industry by simplifying and modernizing dental practice functions using technology. They are backed by leading venture capital firms and are building the operating system for dental offices worldwide, to empower clinicians with technology, innovation, and support.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Lead and scale integration support, owning reliability and performance across interfaces.
Serve as escalation point for high severity production incidents, driving triage and analysis.
Design and operationalize a support model including SLAs, escalation pathways, and reviews.
SmarterDx is focused on improving healthcare outcomes through better clinical documentation. They appear to be a private company experiencing high growth, and they value innovation and customer trust.
Serve as first-line support for dental practices via text, phone and email.
Handle order inquiries, billing questions, and general account support.
Troubleshoot basic software and connectivity issues; escalate complex technical problems.
Incisive is a fast-growing healthcare technology company transforming how dental practices adopt and scale digital restorative workflows. They are early, capital-efficient, and scaling quickly, aiming to build a durable, scalable B2B software platform that becomes the operating system for their ecosystem.
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries.
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they’re doing something special.